Shipping

During Pre-Made releases, orders usually ship within 3–7 days. Receiving time is also dependent on whether you purchased a custom item that must be created according to your specifications or an item that has already been created, also on the receiving country. We are operating from within the United States of America. 

During Pre-Orders it will take between 4-6 weeks for products to be shipped due to our company not having the inventory on hand.

Delivered Duty Unpaid (DDU) Shipping Policy

We ship internationally and strive to provide a clear and transparent shopping experience. Please read the following policy carefully if you are placing an order to be delivered outside of the United States of America.

What is DDU (Delivered Duty Unpaid)?

Delivered Duty Unpaid (DDU) means that we are responsible for shipping your order to your country, but you, the customer, are responsible for paying any additional charges incurred during the customs process. These may include import duties, taxes, and any other fees required by your local customs office.

What You Should Know About DDU Shipments:

  • Duties and Taxes: These charges are not included in the item price or shipping cost at checkout. You will be required to pay these fees directly to your local customs authority or shipping provider when the order arrives in your country.

  • Carrier Collection: Your package may be held by customs or the courier until you pay the necessary duties and taxes. The carrier may contact you prior to delivery to arrange payment.

  • Refusal of Delivery: If you choose not to pay the required customs fees and the shipment is returned to us, we may deduct a restocking fee and return shipping costs from your refund.

Why We Use DDU Shipping:

We use the DDU shipping method to give customers greater control over how and when they pay customs fees. This method can also help avoid additional service fees that are sometimes charged with prepaid duty services.

Customer Responsibility:

It is the customer’s responsibility to be aware of and comply with the customs policies in their country. We recommend contacting your local customs office to estimate potential charges prior to placing your order.

If you have any questions regarding international shipping or customs duties, please contact our customer service team.

Please Email us at info@insurgeintrovert.com with any questions.